Frequently Asked Questions
Everything you need to know about your Aesther Ekme experience.
What materials are used in Aesther Ekme bags?
Our collections are crafted from high-quality, sustainably sourced leathers, primarily smooth calfskin and grain leather, chosen for their durability and refined aesthetic.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, typically ranging from 3-7 business days for international orders via our premium courier partners.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact.
How should I care for my leather bag?
To maintain the leather's appearance, avoid prolonged exposure to direct light or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Are duties and taxes included in the price?
For orders within the EU, taxes are included. For international orders, import duties and taxes may be applied by your local customs office and are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay.